Emerald Clean
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Clear by design

Privacy Policy

Emerald Clean explains what client information we collect, why we need it, and how we keep it protected.

Last updated: June 2025

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Contact & Privacy Questions

We keep the conversation simple. Reach the Oceanside team during regular office hours.

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Section one

1. Information We Collect

When you request a quote or schedule service, we may collect your name, phone number, email address, service address, appointment details, and notes about the property. We also receive messages you send us and basic website activity data, such as the page you viewed and the time of your visit. We only ask for details that help us plan, communicate, and provide cleaning services.

  • Contact and property details
  • Appointment and service notes
  • Messages and website activity
  • Payment details handled by providers
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Section two

2. How We Use Information

Your information helps us respond, schedule, prepare crews, confirm access details, process payments, and improve the way our team works. We may send service updates or occasional company news. You can ask us to stop marketing messages at any time.

  1. Answer your request and confirm details
  2. Schedule the right team and supplies
  3. Send appointment and payment updates
  4. Improve service and prevent misuse
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Section three

3. Data Sharing

Emerald Clean does not sell your personal information. We may share the details needed to complete a booking with trusted scheduling, payment, communications, or technology providers. We may also share information when the law requires it, to protect people and property, or during a business change. Each provider is expected to handle information for its stated task.

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Section four

4. Security

We use practical safeguards to limit access to client information, including account controls, secure service providers, and staff procedures. No online system is perfect. We keep information only as long as it supports service, legal, or recordkeeping needs.

“They explained exactly what details were needed before our first visit. That made booking feel easy.”

Dorothia M.

“Our office schedule changed twice, and the team updated everything without exposing our contact details.”

Karianis Kourajian, Office Manager
Client reading privacy choices on a phone beside a neatly folded white towel and house keys

Section five

5. Your Rights

You can ask what personal information we hold, request a correction, or ask us to remove information when no legal or service need requires retention. You can also change your communication preferences. We may verify your request before making a change.

How do I request access?

Email info@emeraldcleanvista.pro with your name and the request you want us to review.

Can I correct my details?

Yes. Tell us which information is wrong, and we will review the update.

How can I stop messages?

Reply to a marketing message or contact us directly. Service notices may still be sent when needed.

What happens after I contact you?

We confirm the request, verify identity when appropriate, and respond within a reasonable time.